FAQ

Please read our frequently asked questions, and feel free to contact us if your question is not answered here. On Track Garage Doors is always happy to help!

Why do I need regular service on my garage door and garage door opener? 

Like any complicated machine, your garage door and opener require periodic inspections and maintenance. Timely inspections can identify parts before they fail and routine maintenance can prolong the life of many parts. A trained technician can identify areas of concern and make sure that your garage door and opener continue to function reliably and predictably.

What could cause my remotes to stop working?

The most common cause is the battery. If the battery is good then the problem may be much harder to diagnose. Misaligned or obstructed sensors may also prevent the door from closing.

However, environmental radio interference may be disrupting the signal from your transmitters. Defective or damaged electronics can also cause remote control issues. You can rely on an experienced service technician to quickly identify the source of the problem.

My garage door closes partially then stops and goes back up. Once open, the lights on my opener begin flashing. What is wrong with my door? 

This problem indicates a potential failure of one or more of the safety features of your garage door opener. While inconvenient, it’s also dangerous. There are many reasons why your door may be behaving this way, so we recommend calling for a trained technician to perform a safety check and annual maintenance.

My garage door opener motor runs but the garage door doesn’t move. What is wrong with my opener? 

This is likely a failure in the opener drive system. This problem usually occurs when the garage door hardware begins to wear out. Repairing or replacing the opener may not be enough to correct the issue, and if the underlying cause is not identified and corrected, the new parts or opener will likely be damaged again.

I am having a problem with rain and debris getting into my garage when the door is closed. Can my door be adjusted to prevent this? 

Chances are your door has worn or missing seals and trim. These seals usually begin to wear out after five years in the South Carolina climate and by ten years no longer provide an effective barrier to rain and debris. Also, many older homes were built before vinyl trim became common. A trained technician can correct this problem without affecting the performance of your door or opener.

I don’t think my springs and track are bad; can I re-use my old track and springs with a new door? 

No, we cannot guarantee your old parts will be compatible with your new door and may cause unpredictable issues. Also, new doors in the state of South Carolina are required to comply with the building codes regarding Hurricane mitigation. Every new door is tested and approved by the state and new installs must conform to their approved drawings. Any deviation from the drawing will result in a red tag and a failed inspection. From a practical perspective, the door is not much cheaper without its accompanying hardware anyway.

Can I replace the garage door springs myself?

Garage door counterbalance systems store large amounts of energy and can cause death, serious bodily harm, or property damage if mishandled or installed improperly. While we do not recommend that an untrained individual attempt this repair, we do offer our springs at a delivered price. However, to limit our risk, we require that all our customers purchasing springs for delivery sign a waiver of liability. We will ensure that you have the correct springs, but our technical support ends there. Due to liability issues, no further instructions are available.

Can’t I just pull the emergency release? 

When your springs are broken, this is extremely unsafe and can result in injury, damage to the garage door and/or opener. Most steel two-car garage doors weigh more than a couple of hundred pounds, with wood and hurricane doors weighing much more. Properly balanced and maintained springs are essential for the safe and reliable operation of your garage door.

How much do garage door springs cost?

Garage door spring replacement costs vary because springs come in many types and sizes. The right garage door springs provide the proper lift needed to open your door. Garage door springs, both torsion, and extension lift the weight of your garage door every time it opens and closes.

What are high cycle springs?

In many homes, the garage door has replaced the front door as the preferred way to get in and out. This means far more cycles than ever before. High-cycle springs are designed for the way we use garage doors today.

Our high cycle springs are rated for 50,000 cycles. This is five times the cycle life of the average garage door spring. We also prefer galvanized springs that hold up well in the Charleston, SC, weather and don’t rub off like paint or powder coatings.

OUR SERVICES

Quality Service & Products at Affordable Prices

On Track Garage Doors is the leading provider of garage door installation, maintenance, and repairs in our local area. We offer:

Same Day Garage Door Repairs

Same Day Garage Door Repairs

If your garage door is noisy, slow, or won’t open and close at all, we can provide same-day repairs.

Garage Door Installation

Garage Door Installation

Our highly trained technicians will install your new garage door or commercial overhead door meticulously.

Garage Door Openers

Garage Door Openers

Let our experts help you select and install a new garage door opener when your old one needs replacement.

Commercial Garage Door Services

Commercial Garage Door Services

Our best-in-class commercial products will keep your business operating effortlessly

Same Day Garage Door Repairs

Same Day Garage Door Repairs

If your garage door is noisy, slow, or won’t open and close at all, we can provide same-day repairs.

Garage Door Installation

Garage Door Installation

Our highly trained technicians will install your new garage door or commercial overhead door meticulously.

Garage Door Openers

Garage Door Openers

Let our experts help you select and install a new garage door opener when your old one needs replacement.

Commercial Garage Door Services

Commercial Garage Door Services

Our best-in-class commercial products will keep your business operating effortlessly

REACH OUT TODAY

Get Door Help Today

Whether you have an emergency, need routine service, or are ready to boost curb appeal with a new door, On Track Garage Doors is here to help.

We’re Charleston's Garage Door Repair & Installation Experts

At On Track Garage Doors, we are a family-owned garage door company serving Charleston, South Carolina and surrounding areas. Our decades of experience affords us the expertise to handle all your garage door and commercial overhead door needs. Whether you need installation, maintenance, repair, or replacement services, you can count on our experts to handle the job with attention to detail to ensure your garage door looks great and operates safely moving forward.

In addition to our garage door services, we offer a range of high-quality garage doors and garage door parts for replacement, new installation, or repair situations. Leave it to us to help you find the right size and style of door to complement your home or business. Then let us help you choose a durable, effective opener from a trusted manufacturer. We are confident you will be pleased with the results.

Although there are other garage door companies you could choose, we are a cut above the rest because of our fast, affordable, and top-quality service. We have been making our mark in the industry since our inception in 2002, and we will continue to provide the award-winning customer service we have become known for. To learn more about our garage doors, services, and deals, contact us today.

WHY CHOOSE US?

We'll Get You Back on Track!

Our friendly office staff and knowledgeable technicians will make your next garage door experience a pleasurable one.

Fast Scheduling and No Service Call Charges

We offer same-day and emergency services, even on evenings, weekends or holidays.

Same Day & Emergency Service

Open Evenings, Weekends & Holidays

Fully Stocked Trucks for Quick Repair

We Beat Any Written Estimate by 5%

We pride ourselves on our affordable, competitive pricing, so we’ll beat any written estimate by at least 5%.

No Service Call Charges

We Beat Any Written Estimate by 5%

Free Estimates

Home of the 30 Year Warranty

We proudly offer the longest warranties in the industry, so you can have peace of mind for years to come.

State-of-the-Art Products

Highly Trained Technicians

Home of the 30 Year Warranty